Support

Questions, bugs, ideas: faisal.islam70@gmail.com. A screenshot helps; a FaiSnap link to one is even better.

Getting started

Opening the beta for the first time

During the beta, macOS may say it can't check FaiSnap for malicious software. Open System Settings → Privacy & Security, scroll down and click Open Anyway next to FaiSnap. You only do this once.

Screen access

macOS asks every app for permission before it can take screenshots. In System Settings → Privacy & Security → Screen & System Audio Recording, turn on FaiSnap, then choose Quit & Reopen if macOS asks. The Welcome guide walks you through it.

Shortcuts

Change them in FaiSnap Settings → Shortcuts.

Common questions

Do I need an account?

No. Without one, captures stay on your Mac; sharing a link uploads only that capture. Sign in with Google to back up everything with its versions.

FaiSnap warned me about sensitive text. What was found?

Hover the warning to see what was found (partly hidden), then click Redact to cover it, or share it as it is. The check runs on your Mac; you can turn it off in Settings → Privacy.

Can I take back a link?

Yes. In the Library, select the capture and revoke the link under Share Links. Password links and links with an expiry stop working on their own too.

I edited a capture after sharing it. What do people see?

Links show the latest version by default, so they see your edits once you save. Choose "Only vN, as it is now" under Shows when creating a link to keep it fixed.

Deleting your data

• A capture on your Mac: select it in the Library and delete it.
• A capture in the cloud: in the Library choose Delete Cloud Copy, or delete it from your Mac and the cloud.
• Your whole account: email faisal.islam70@gmail.com from the address you sign in with. We delete your account and everything in FaiSnap Cloud within 30 days and confirm by email. Captures on your Mac stay until you delete them or FaiSnap.